Parts Order Line: 503-244-AUDI
503-244-2834: Mon-Fri. 9-5PM (PST-West Coast)
Please contact us by Email for
any other customer service questions.
On-Line Parts Catalog Application
and Price Errors, Parts Brand Substitution
The On-Line Parts Catalog was developed using the vehicle manufacturer
replacement parts data and the aftermarket parts supplier catalogs
which may contain parts specification errors for some vehicle applications.
In some cases the On-Line Parts Catalog may
also contain
pricing mistakes and errors that are outside our control.
We reserve the right to cancel any parts order which was placed using
incorrect vehicle application data or errors in specific parts pricing.
Parts Brand Substitution:
We reserve the right
to substitute a different brand part of equal
or better quality to complete your order.
Payment Terms
We accept Visa, Mastercard, and Discover Card, or payment by
PayPal.
Payment by Check can be used, but items will not ship until the check
has cleared your bank.
Cash is not accepted, unless payment is made
at our location.
Anytime we ship parts to you, we must first receive payment
for the items being sent. For most customers we will charge your credit
card for these parts, even in situations where we are sending you a
warranty replacement
part, or
if we are sending you a part to correct an error on our part.
We will credit your credit card account, only after we have received the
defective or incorrect part back at our location.
In the event of a chargeback request, the customer will be responsible
for a minimum $50.00 administrative fee per incident. This fee covers
the administrative costs and the fee charged by the bank.
There is also a $15.00 service fee for forwarding copies of documents
to a third party on behalf of the customer. Payment for chargeback
administrative and service fees is due within 15 days of receipt of
invoice. Payment is to be in the form of cashiers check or Postal money
order.
Unpaid balances more than 30 days old will be turned over for collections.
Customers will be financially responsible for cost of collections,
interest, legal fees, and penalties on any unpaid balances.
Shipping Policies
Will Call Pickup is not available at our Portland Oregon location.
Part orders over $25 to the Portland metro area including Vancouver
WA area will have no shipping charges applied,
Please Call to place your order (503) 244-AUDI
Orders placed on-line over $50 receive free UPS Ground shipping to 48 states.
Orders placed by phone or email may have additional shipping/handling charges
applied depending on the parts ordered.
Audi Dealer supplied parts, non catalog parts and Special order parts will normally
have additional shipping/handling charges applied.
Our normal delivery service is provided by the United Postal Service
(UPS)
If UPS does not deliver to your area, please notify us when the order is placed.
Orders placed with a "SHIPPING" address that is different from the
"BILLING" address on file for your credit card, may be held for
24-48 hours for review and may not be allowed.
In the case of 2 day or Next
Day delivery, we may have to ship "only" to your "BILLING" address.
If you need to use a different shipping
address, we recommend you contact your credit card company and add this
shipping address to your account information.
Please call us before you
place your order if you have any questions regarding this policy.
Shipments to Hawaii, Alaska and International locations are not eligible
for free UPS Ground shipping as they
are required to use 2nd Day, Next Day, or Worldwide Expedited Shipping with additional
costs.
UPS
ground delivery normally takes 4 to 7 business days. (Monday through
Friday)
If you need expedited delivery, please chose 2 day or Next day delivery.
Depending on your location, we may ship parts from our Portland,
Oregon location, or we may chose to ship from one of our warehouses located
across the US.
In some cases we may need to split your order into 2 deliveries and ship your
parts from multiple warehouse locations.
Some parts orders may be shipped using the United States
Postal Service (USPS) Priority Mail service to save time and costs.
This shipping method may also be used for heavy items which fit
into the flat rate Priority Mail shipping boxes.
On-Line orders received Monday-Friday with Ground Shipping are processed
within 48 hours with Monday-Friday delivery.
On-Line orders received
Monday-Friday before 2PM
Eastern Standard Time (East
Coast) with 2 Day and Next Day delivery
will
be processed
the same
business
day with delivery
Monday-Friday.
Saturday delivery is only available with Next Day shipping on Fridays
in limited areas with additional costs.
In some cases we may choose to use the US Postal Service Priority Mail
delivery which will deliver on Saturday.
Orders received which require a shipping address that is different
than the billing address for your credit card
may be held 24-72 hours for review before being shipped out.
International orders may require 3-7 business days to complete and ship out.
All airfreight carriers reserve the right to extend
delivery time by 24 hours when shipping to residential locations.
Weather related problems or acts of God that cause delays outside
the carriers control may delay your shipment, in these cases the Airfreight
charges can not be refunded unless we are reimbursed by the carrier.
Redirected Shipments:
Any shipments redirected to a different
address by the customer will be charged for
the additional handling and shipping costs, but at a minimum this
surcharge will be $20 USD.
Shipping Errors
Any errors; i.e., mis-shipments, etc., must be brought to our
attention within five (5) business days from receipt of merchandise.
Claims on errors not reported within five (5) working days from receipt
of merchandise may not be honored.
If we have the correct parts in stock, we will send you the correct
part but we will charge your credit card for this additional part. We
must receive the incorrect part back at our location, before we can
issue a credit on your credit card account for the correct part we sent
to you.
To facilitate the return of these incorrect parts, in most cases, we
will send you a Return Service label by mail, by Email or we may arrange
directly for a pickup service so you can return the incorrect part back
to us. If the dollar value of the incorrect parts sent to you is small,
we may direct you to scrap the part and not return it to us.
Refused Shipments
Refused shipments are subject to a minimum of 25% handling charge in
addition to the freight charges.
Shipping Damage Claims
In the unlikely event packages arrive damaged, please contact
us,
but realize that claims will have to be made directly to the carrier
who delivered the package.
United Postal Service (UPS) Phone: 800-742-5877
DHL/Airborne 800-CALL-DHL (800-225-5345)
United States Postal Service 800-ASK-USPS
Every assistance in making such claims will be provided.
RADIATOR SHIPPING DAMAGE MUST BE REPORTED BEFORE THE RADIATOR
HAS BEEN INSTALLED
International Shipments including Canada:
Parts shipped outside the US may have an additional handling charge
applied to your order depending on the type of shipping used.
We use US Postal Service International Priority Mail for our normal
International Shipping, but can also send using US Postal Service International
Express Mail option.
Each Country may impose additional Duty fees, Taxes, or Brokerage
fees that are the customers responsibility upon delivery.
We can not
mark your auto parts "merchandise" shipment as a "gift" to avoid these
fees.
Please contact your local
Customs office to determine any additional Duty, Tax or Brokerage
fees that may be required upon delivery of your package.
United Postal Service (UPS) Worldwide Express, or Worldwide Expedited
(Ground) is also available but will generally have much higher shipping
costs and UPS may impose additional Brokerage fees due upon delivery.
International payments using PayPal will be delayed 2-3 days until
the PayPal payment clears our bank account. Orders over $200 require
payment by direct wire transfer. Payment for shipments to Canada can
be done using your Visa, Mastercard or Discover card.
Prices
Our prices are subject to a number of variables including freight costs
and foreign currency fluctuations among others, and are subject to change
without notice.
Price quotes are valid for 7 days.
Parts orders placed
using our On Line catalog that total over $50 normally include
ground shipping at no additional charge for delivery in the lower 48
states.
Parts that are not listed in our On Line
catalog may have additional shipping charges applied to your order.
Order Cancellation:
If
an order has been placed on-line, by telephone, or confirmed
by email and has been processed by us, but the parts have not
been
shipped
out, you can cancel the order.
In these cases you will be charged an order cancellation
fee of $25 or 10% of the order total, whichever
is greater.
Return Policy
Electrical (E) parts, Genuine Audi Dealer (GA), Special Order
(SO), Fuel System (FS) parts, and Air Conditioning (AC) parts are not
returnable for any
reason.
CD ROM and Paper Repair Manuals can not be returned for credit
or refund.
No part returns accepted after 14 days of purchase.
New or Rebuilt TURBOCHARGERS can not be returned for credit and have
a limited 6 month warranty.
ProDiag Interfaces with Software can not be returned for credit.
Within 14 days (10 business days) of your order,
except as noted above, you may return for credit:
Parts that are in original condition, in their original undamaged packaging,
that were the wrong part due to your error or were not needed by you. Parts that
have been installed, modified, disassembled, or damaged in any way can not be
returned for credit or refund.
All Parts returned and approved for credit with a valid RA number will be subject
to
a Twenty-Five
(25%) restocking fee unless you received the wrong part due to our error.
SJM Autotechnik will not accept unauthorized returns, see below for
obtaining Return Authorization (RA).
Once you receive your RA number, we must receive
your returned item at our Portland Oregon location within 7 days to complete
the return process.
The RA number will expire after 7 days and returns will not be allowed
after this time.
Orders that received free UPS Ground shipping will have an additional charge
for the actual shipping costs when parts are being returned for credit.
Parts that have core charges associated with them, can not be returned
for any reason once we have received your core back into our system.
The Turbocharger Warranty Registration Certificate must be completed
and returned within 14 days to
activate this limited 6 month warranty. See Turbocharger Installation
requirements below:
Special Note regarding the purchase of any Electrical, Electronic or
Fuel System parts:
Many times novice auto mechanics will order a new electrical part,
electronic control unit or fuel system part with the "hope" that
it will fix their vehicles particular problem. When the problem is
not
cured
by
the installation
of these new parts, often times they want to
return the electrical, electronic or fuel injection part because
they think the new part must be faulty, but the real problem lies
in their
incorrect diagnosis.
Please be aware that you are responsible for any diagnostic
mistakes and that Electrical, Electronic or Fuel System parts can not
be returned for any reason.
Damaged or Faulty Part Returns:
Warranty claims for parts that appear to fail or appear to be faulty immediately
after installation:
Please contact us as soon as possible, as we may need to ask you questions
to determine if all the factory procedures were followed during the installation
of these parts.
At our discretion, if we believe that you received a defect
part, we will send you another part to replace the defective part, BUT
will charge your credit card for this replacement part.
Once we receive the part back at our
location, it will be sent to our suppliers representatives for test and
examination. After we receive confirmation from our suppliers representative
that the part was indeed faulty or defective, we will issue a credit on
your credit card account. Please allow 14 days for this inspection process
to be completed, and an additional 7 days for the credit to show up on
your credit card account.
You need to complete the Return Authorization (RA) request HERE before
you can return the part in question.
In some cases, at our discretion, we may elect to NOT send a 2nd
replacement part to replace the item in question that you determined was
faulty upon installation. In this case we will issue a credit
following the procedures listed above.
In many cases the problem with the operation of the part you received
from us, is due to the failure of some other component in the vehicle,
or the part failure is due to an incorrect installation by an unqualified
mechanic, or by the mechanic or technician not following the factory
installation
procedure.
Rebuilt Power Steering pumps, new brake master cylinders, brake boosters,
fuel pumps are just a few examples of parts that have been reported
to
us as having failed upon installation, but in fact had nothing wrong
with them after our suppliers tested them.
In these cases, we recommend that the mechanic or technician installing
the part in question, source the 2nd replacement part locally from
another
supplier and return the questionable part to us for credit.
Part Return Procedure:
If you have merchandise that must be returned, you must complete a Return
Authorization request
HERE.
When returning parts for credit, they MUST be in the original
box or packaging and MUST be protected inside a separate shipping box.
The part and its box MUST be surrounded by protected material to avoid
damage to the part and to avoid damaging the original packaging so the
part can be re-sold.
NO shipping labels, stickers, or writing of any kind can be placed
on the parts original packaging to receive credit.
The actual merchandise returned must agree with the list submitted on
our Return Authorization request form. Any unauthorized merchandise accompanying
an authorized return will be shipped back to the customer (at customer's
expense) or scrapped at our discretion.
Returns sent freight collect are not allowed and will be refused at SJM
Autotechnik's door. Customers who ship returns freight collect will be
charged back the freight bill to their accounts. Returns without a Return
Material Authorization (R.M.A.) number on the outside of the package will
be refused at the door by SJM Autotechnik.
Items returned in an unsaleable condition will not be honored for credit
and will be returned to the customer (at the customer's expense) or scrapped
at their discretion. Returns with damaged packaging may be assessed a
re-boxing fee or may be rejected for credit. Returns for electrical or
fuel injection parts will not be accepted except for warranty returns.
Returns for accessories will not be accepted except for warranty returns
with the final disposition to be determined by the manufacturer. Returns
for special order items and obsolete items are not allowed. Items no longer
stocked by SJM Autotechnik may not be returnable.
Credit will be issued to your charge card after the part has been returned
in its original packaging and has been inspected by the original supplier
or manufacturer for any damage and has been approved for restocking. Please
allow 5-7 days for the credit to show up on your credit card account once
we receive the returned item.
Core Charge Returns:
Some of our parts have core charges associated with them. Within
60 days of purchase, this core charge will be refunded after
we receive your original part in rebuildable condition in the original
box or packaging.
.The original core charge will be credited back to your credit
card account.
The customer is responsible for any shipping and handling costs when
returning cores to us.
Please allow 7-10 days to process your core returns and for us to credit
your account.
Return procedures are the same as detailed above but please make
sure the core unit has been drained of any fluid, and is wrapped in
plastic and sealed to avoid leaks. Use packing newspaper to keep
the core from moving inside the original part box. The original part
box should be placed inside another shipping box for protection.
Use
a shipping method that provides Insurance and Delivery Confirmation.
Cores are examined upon receipt. Cores missing parts or missing portions
of the core, will be subject to charges for the missing or damaged parts.
All cores must be returned in rebuildable condition to receive
full credit.
Unusable cores will be returned to the customer (at the customer's expense)
or scrapped at our discretion.
Contact Us for specific
directions to return your core
Parts Manufacturer's Warranty:
SJM Autotechnik warrants that parts sold by us will be free from defects
in material and workmanship, and suitable for a specific purpose.
SJM Autotechnik agrees to warranty products
or components (except some electrical components)
for six (6) or Twelve(12) months from date of sale dependent on the
manufacturer, shall upon test and examination by SJM Autotechnik
and its suppliers prove defective within the above warranty period with
the exception of manufacturers' warranties.
Please contact us to obtain the specific warranty term (6 or 12 months)
for any
part we provide.
If your part is still under warranty and fails, we will send you another
part
and charge your credit card. Once we receive back the defective part
and after inspection it proves to be defective, we will issue a credit
to your credit card account minus any shipping charges.
If your part originally received
free ground shipping, there may not be any shipping charges deducted
but this will be determined when the warranty replacement part is sent
out.
Warranty claims will not be honored for items, which have been subject
to unauthorized use, improper installation, alteration from original
specifications,
or improper maintenance. Items, which have failed due to failure
of other related parts not sold by SJM Autotechnik, will not be warranted. These
items include: Brake discs or Brake pads, Wheel bearings,
fuel injectors, clutch components, timing belt components, some electrical
parts, light bulbs and A/C compressors that were not installed by
a licensed Auto repair facility with ASE certified technicians.
Warranty claims will only be honored if the returned part was purchased
from SJM Autotechnik.
Warranty claims must use our Returns Authorization Request form HERE
Warranty policies may vary within product groups by vendor. Any questions
relating to warranty policies on specific items should be directed
to
us by email: Warranty Information.
SJM Autotechnik will not be liable for any loss, loss of use, labor
costs, damage, or consequential damages of any kind arising in connection
with
the sale, use or repair of products purchased from us.
All warranties will be void if the part or product was not installed
by a qualified automotive technician or mechanic in the prescribed manner
as dictated by the factory repair/service procedure(s).
Incorrectly serviced vehicles, or vehicles used in any way that was
not intended by the original Manufacturer are not covered by this parts
warranty.
Supplier or manufacturer denied warranties from SJM Autotechnik's supplied
parts may be returned to you and you will be notified for return
and/or
scrap instructions.
Credits already issued for denied warranties will be reversed on your
credit card account. A handling charge may be assessed on warranty
claims
proven to be unfounded by SJM Autotechnik and its suppliers.
All warranted parts are to be returned to our location in Portland Oregon,
unless otherwise instructed. All warranty claims for all parts must
be accompanied with copies of the original invoice. Warranty returns
will be returned to the customer (at the customer's expense) if proper
documentation is not supplied.
Power Steering pump Installation
Requirements:
Power steering pumps must be primed with fluid and rotated by
hand until fluid comes out the pressure port(s), prior to installation
as prescribed in the factory repair manual.
To ensure warranty coverage, the Power Steering system flushing with new
fluid should be performed anytime a system component (pump, steering rack,
hose, reservoir) is replaced.
The power steering fluid reservoir and its filter screen should be replaced
or cleaned as necessary.
Radiator Installation Guidelines
BEFORE installing a new radiator, after unpacking, you must first
inspect the plastic end tanks, plastic hose fittings and metal core
area carefully for any damage that may have occurred during shipping.
NO CLAIMS FOR SHIPPING DAMAGE WILL BE ALLOWED AFTER THE RADIATOR
HAS BEEN INSTALLED.
For the 1984-88 Audi 5000, and 1989-91 Audi 100/200 DURING INSTALLATION
it is very easy to damage, crack or break the hose fitting on the
end of the radiator
that connects to the expansion tank due to tight clearances at the
fender area.
The P/S pump normally must be removed, as well as
the fender liner to allow the radiator to
be easily tipped and rotated into place without damage to the plastic
fittings.
Turbocharger Installation
Requirements:
Determine the cause of original turbocharger failure and make all necessary
engine or system repairs. Drain Oil and Filter(s), flush engine and oil
galleries to ensure no failure particles are present. Install replacement
turbocharger and pre-lubricate.
Install NEW Oil Feed Line Install Fresh Oil and Filter Crank Engine with
Ignition disabled until oil filter is full and oil pressure warning light
goes out. Enable ignition system and start engine, run at idle speed for
a minimum of 10 minutes to permit adequate oil supply to the turbocharger.
Turbocharger Warranty Information:
Turbochargers can be damaged or can fail due to many "external" factors
that have nothing to do with the integrity or quality of the turbocharger
assembly. The use of a modified Engine Control Unit (ECU) voids the
turbocharger
manufacturers warranty because the modified ECU alters the factory
boost profile that exceeds the pressure ratio the factory turbocharger
was designed
for. Modified ECU's in most cases change the factory timing and fuel
map settings which can subject the turbocharger to heat loads it was
not designed
to handle.
ECU modifications, Boost hose leaks or failure, bypass valve failures,
or failure of the boost control system can cause the turbocharger compressor/turbine
wheels to spin at excessively high speeds which can also cause the turbocharger
to fail. The Turbocharger can also be overheated and subsequently damaged
by incorrect air/fuel mixtures, clogged or coked oil supply lines, failed
catalytic converters, restricted exhaust systems, defective turbocharger
cooling system components, missing or incorrect heat shields, foreign
objects ingested through the intake or air cleaner system, abusive driving,
extended oil change intervals, poor maintenance, and defective after-run
cooling system components.
Turbocharger damage or failure by "any" of the above listed
conditions, in addition to other non turbocharger related problems,
are
not covered by this limited warranty. All turbochargers returned for
warranty claim will be disassembled and inspected by an approved turbocharger
manufacturer
representative before any warranty claim is honored. Warranty is limited
to repair or replacement of product deemed to be defective, at the
sole
discretion of the manufacturer representative. Please allow 2-3 weeks
for this inspection process and warranty claim to be completed.
Repair Shop Part Installations
If you need you have a part installed by an independent or Dealer repair
shop, that requires many hours of labor, we recommend that you have
the Repair shop or Dealer source this part locally from their approved
sources, to avoid additional labor costs in the case where a warranty
claim needs to be processed in the future.
We can not reimburse any
costs for any labor required to remove and install a defective
part.
Examples of this type of repair, would be installing a rebuilt steering
rack, clutch assembly, Turbochargers etc. Most repair shops and dealerships
will NOT warranty the part or labor if the part was supplied from another
source.
The terms listed on this page are subject to change at any time without
prior notice.
Copyright © 1998-2007 SJM Autotechnik™ , all rights reserved
